Ride

–          Expert bilingual guides with extensive local knowledge.

–          We offer several groups, tailored by pace, to ensure you can enjoy your ride.

–          One sport massage.

–          Support vehicle that follows the day’s route, distributes refreshments, and offers lifts.

–          Up to two daily supply points with food, cold drinks, treats, etc.

–          Bike assembling and disassembling.

–          Mechanical assistance along the course.

Enjoy

–          Accommodation in carefully selected hotels throughout the tour.

–          Breakfasts, lunches during the bike tour and dinners. 

–           Transfer from the airport to the first hotel and transfer throughout the tour to the last hotel.

–           Professional photographer to capture your best shots during the tour.

–          Custom CLIPPED kit.

CLIPPED will provide you with everything you need (gels, bars, isotonic drinks, etc.). Your only concern should be to ride and enjoy.

In the rare event that your bike doesn´t arrive on your flight, we will attempt to help arrange a hire bike.

Certainly, it is mandatory for all guests to have personal travel insurance in order to participate in a CLIPPED tour. Please make sure that your insurance policy provides sufficient coverage for both your travel and your bike.

For an additional price you can bring a companion; however, it is subject to the availability of the hotels.

Prior to your arrival, we will supply you with the GPX files containing the routes for your reference. Our team of knowledgeable ride guides, and support crew will be present throughout the ride, positioned at the front and back of each group. This arrangement ensures that you can fully relax and delight in the ride, knowing that they are there to assist you. It’s important to note that all rides are non-drop, meaning that we make sure to regularly check that all group members are riding together.

Please ensure your road bike is in good working condition before bringing it to any CLIPPED tour. We strongly advise getting a bike service before attending. Upon your arrival, our mechanics will be available to conduct a safety check on your bike. If any repairs are necessary during the ride, our mechanics will strive to fix the issue. However, any costs associated with new parts will be your responsibility. 

Certainly, we are more than happy to accommodate dietary allergies. Simply provide us with the details once you have completed your booking, and we will make the necessary arrangements

–          Travel to and from your destination

–          Personal Ride Insurance

–          Accommodation pre/post trip

–          Beverages outside of our drinks list

CLIPPED has developed the tour with a progressive increase in altitude and with rest days with the aim that cyclists adapt to altitude in the best way; however, each person reacts to altitude differently. We have support vehicles that monitor cyclists permanently and can provide support if necessary.

The tour cost does not include bicycle rental; however, this is a unique adventure and we recommend that you experience it alongside the apple of your eye. CLIPPED will take care of assembling and disassembling it at no additional cost. If you wish to rent a bicycle, please contact us.

We can store your bike box throughout the event.

The tour participants will be divided into groups based on the pace at which they wish to enjoy their ride. The groups will consist of 4 to 6 people, always accompanied by a CLIPPED guide and support staff.

We have an alliance with a specialized training company called BET Endurance Team, which will provide one month of free personalized training.

Placetopay is the electronic payment platform that CLIPPED uses to process online transactions generated on the virtual store using enabled payment methods.

In the virtual store of CLIPPED, you can make your payment using the enabled payment methods. Depending on the payment options chosen by the commerce, you can pay through (Diners, Discover, Visa, and MasterCard); from all banks with current payment options.

To protect your data, CLIPPED delegates the capture of sensitive information to Placetopay. Our payment platform adheres to the highest standards required by the international PCI DSS security norm for credit card transactions. Additionally, it holds an SSL security certificate issued by GeoTrust, a Verisign company, which ensures secure communication by encrypting all data to and from the site. This way, you can feel secure when entering your card information.

During the payment process, the authenticated organization’s name, the certifying authority, and the address bar change to green in the browser. These characteristics are immediately visible and provide assurance and confidence to complete the transaction on Placetopay.

Placetopay also undergoes constant monitoring by McAfee Secure and electronically signs messages with Certicámara.

Placetopay is a brand of the Colombian company EGM Ingeniería Sin Fronteras S.A.S.

Yes, at CLIPPED, you can make your online purchases 7 days a week, 24 hours a day, just a click away.

If you haven’t completed your payment yet, you can go back to the initial step and choose the preferred payment method. Once the purchase is complete, changing the payment method is not possible.

No, electronic payments made through Placetopay do not incur any additional costs for the buyer.

Firstly, check if you received a payment confirmation email in your email account (the one used at the time of payment). If you haven’t received it, you should contact CLIPPED  to confirm the transaction’s status.

If your transaction was declined, you should verify if the account information is valid, enabled for non-presential purchases, and if you have credit or available balance. If the decline persists, you should contact CLIPPED. As a last resort, you can send your request to servicioposventa@placetopay.ec.

For every approved transaction through Placetopay, you will receive a payment receipt with the purchase reference to the email address you provided at the time of payment. If you haven’t received it, you can contact the hotline +1 347-422-4910 or info@clippedexperience.com to request the resend of the receipt to the same email address registered at the time of payment. As a last resort, you can send your request to servicioposventa@placetopay.ec.

You should verify if the transaction was successful in your bank statement. If it was, you should review our shipping policies on the website www.clippedexperience.com